Practice Hours

Appointments for scheduled consultations and follow-ups are available according to the following schedule:

Monday through Friday: 9:00am to 4:30pm (last appointment) except Thursday afternoons and Tuesday’s mornings

Saturday: 9:00am to 12:30pm every Saturday except the 2nd Saturday in the month

We try to see all patients on an appointment basis and we request that you call in advance so that we can reserve time for you. The office telephone number: 031 2655377.

We make every effort to honor all time commitments and request that you extend the same courtesy to us. On occasion, emergencies can cause problems and whenever possible, you will be fully informed if there will be any delays because of this. Should an EXTENDED delay occur, either because of an emergency, or other unavoidable conflict, every effort will be made to make alternate arrangements.

House Calls

Home visits are virtually impossible because of the lack of equipment at home and the time-consuming problems, which prevent other patients from receiving medical attention.

Office Visit Attendance

Repeated and / or excessive lateness, broken office appointments, frequent cancellations, or canceling less than 24hours in advance disrupts the continuity of medical care both for you as well as other patients who might have put that time to use. Please try to notify us of your inability to keep an established appointment at least 24 business hours in advance.

Emergency Care

We recognize that you can have an emergency situation arise, and we will do our best to respond to your problem promptly. In the event of a severe situation, or one in which you are in doubt, you should go immediately to the Westville Hospital or the nearest hospital, whichever is closer to you, and ask them to contact your doctor.

If the situation is not that severe, but one where you wish contact with your doctor, please telephone and the doctor will be in touch with you as soon as possible either directly or through office personnel giving you instructions.

Telephone Calls

All patients are encouraged to call with any questions they have regarding medical problems. However, it would be most unfair to all patients, including yourself, were the doctor to leave a consult to answer every telephone call immediately. The office staff has been trained to answer some of your questions. They will also relay your information to the doctor and your call will be returned otherwise answered at the earliest opportunity.

Because the doctors attention is focused on patients being seen during the day, many telephone calls which are important, but not of a life threatening nature are frequently returned after office hours.

After Hours Phone Calls

After office hours, you can get the doctor on his cell in case of an emergency. This facility is not for routine (non-urgent) questions, appointments, scripts, etc.

Non-emergencies: Extended or complex telephone consultations of issues, test results, and considerations normally discussed at the time of office visits draw on the expertise of your doctor in the same way as an office visit with discussion of those same relevant issues.

These questions also require the same delegation of time, effort and concentration, and not infrequently, are held after normal office hours in order to give them the time they deserve without taking time away from patients seen that day.

Therefore, extended discussions of management issues by telephone, of matters which could easily be discussed during the office visit, and which are NOT of a severe or life-threatening nature will be treated in the same manner, and charged for, as an office visit of similar complexity and duration. This applies to non-emergencies only.

Prescriptions & Renewals

All prescriptions and authorizations for renewals should be requested during normal office hours when possible, and AT LEAST THREE TO FIVE [3-5] BUSINESS DAYS BEFORE A PRESCRIPTION IS ABOUT TO RUN OUT!

Unless there is a true EMERGENCY, most prescriptions (appropriately requested during normal office hours) will be called in on the day requested, but will be ready AFTER OFFICE HOURS.

Under certain situations, such as a new prescription for a new problem, or a renewal of a medication which requires monitoring in the office which hasn’t been done in a long time, you may be required to establish and keep an appointment for follow-up in the office prior to our being able to safely prescribe or re-prescribe a medication. This caution and check-and-balance is kept in place for your protection  - to make sure that a new medication is indicated, that you understand its use and risks completely, and that you understand what follow-up is necessary. For long-term medications, this caution assures that proper monitoring to prevent complications or toxicities (side effects) from continued use of your medication, or loss of effectiveness in treating your condition, becomes evident.

Financial Policy Statement

We are committed to providing you with the best possible medical care. At the same time, we make every effort to keep down its cost. You can help by paying your share of your account upon completion of each visit. Payments in full for services are due at the time services are rendered unless other arrangements have been made in advance.

Fees & Charges

    • Office visit attendance: Repeated and / or excessive lateness, broken office appointments, frequent cancellations, or canceling less than 24hours in advance disrupts the continuity of medical care both for you as well as other patients who might have put that time to use.
    • In that light we have established the following fees:
    • Canceling an appointment less than 24 business hours in advance or no-showing for appointment: Full consultation cost.
    • This will NOT be billed to your medical aid
    • It will be required to be paid in full prior to being able to establish another appointment or having any prescriptions refilled – except under emergency and life-threatening circumstances.
    • This includes diet and education consults.
    • 1. Bounced Check Fee:
    • This will not be billed to your medical aid company
    • It will be required to be paid in full prior to being able to establish another appointment or having any prescriptions refilled – except under emergency and life-threatening circumstances.
    • This includes diet and education consults.
    • A second bounced cheque will require separation from the practice.
    • 2. Medical Records
    • Per page for records delivered to the patient, or their representative or guardian, or sent to a second opinion physician, or sent to another physician in change of care, or to schools. Records sent to other physicians currently caring for the patient along with ETC are sent without charge
    • Advance notice of greater than 10 business days is required
    • Emergency requests will be considered at an additional charge.

At the Center, we make every effort to keep the cost of healthcare down – both to you as well as to society. Additionally, we understand that nobody wants to have issues of finances and costs “pop-up” at them when they are not feeling well and when they have not been told in advance what to expect. The excellent care we try to give all patients of the center attempts to address the first concern – this financial policy guide addresses the second. This policy is meant to explain a significant number of the usual instances in which there are charges for care received or effort expended on your behalf. In it we try to explain the different systems for healthcare payment into its largest and most common “blocks” so that it is understandable to all. Naturally, the details of each person’s situation is most important and need to be reviewed individually.